Returns & Exchange Policy
If you need to return something for any reason you have up to 7 days after receipt of goods to make a request to us via email for a Return Merchandise Authorization (RMA) number to return your items.
Once you have been issued with your RMA number you will have a further 7 days for us to receive the items so we can refund – exchange or issue store credit to you.
Please send your return requests to: Customerservice@JacketSociety.com
JacketSociety.com cannot and will not accept the following returns:
- Any item requested for return outside the 7 day time frame*
- Items that have been worn
- Any product deemed by JacketSociety.com to be non re-sell able
- Items where the branded packaging has been damaged
Returns – Refunds & Exchanges.
- Where possible, we will offer to replace items deemed faulty.
- Exchange of goods is subject to availability.
- You will receive a full refund/store credit for the item If It cannot be replaced.
- Please use protective outer packaging when returning.
- A refund will be issued to the original payment method used for the purchase within 2 working days of receipt of the return. Please note: processing timelines are dependent on your bank.
- This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs.
- Where a discount has been applied to you original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
- Orders sent to a destination within the EU – customs duties and sales taxes are non-refundable.
- SALE ITEMS: ALL Sale Items can ONLY be returned for Store Credit. Our Standard Return Policy Applies.
- Please note: Prior authorization is also required for Jewelry and our 7 day return policy also applies.
- All Jewelry represented and sold on this website is fashion novelty and costume jewelry, all metals are represented as gold or silver tones and are not to be considered of any value:
- All stones, pearls, garnets and other elements used in the construction and design of our necklaces, earrings or bracelets are also mostly acrylic not to be considered of any value:
HOW TO SEND BACK A RETURN OR EXCHANGE
Return is recommended by prepaid & insured USPS – UPS – Please email for your RMA# & return request – Customerservice@JacketSociety.com
Please ensure that you obtain a proof of shipping receipt / tracking information receipt. The parcel remains the customer’s responsibility until it reaches www.jacketsociety.com
Please Note – We do NOT refund return shipping fees unless the wrong item was received.