Returns & Exchange Policy
Thank you for shopping with us today – as a small business we really appreciate that you have put your trust in our products and service.
As a customer, you are our MOST important asset and It is very important to us to gain your trust and show you how we can make a difference to your online shopping experience.
All orders are shipped the same day when ever possible (excludes Sundays & Holidays) and we will send you notifications of your shipment along with tracking information via email.
We can’t wait for you to receive your order and hope that it meets all of your expectations as soon as you open the box!
If for any reason you need to return an item you have up to 7 days after receipt of goods to make a request to us via email for a Return Merchandise Authorization (RMA) number to return your items.
Once you have been issued with your RMA number you will have a further 7 days for us to receive the items so we can refund, exchange or issue store credit to you.
Please send your return requests to: Customerservice@JacketSociety.com
- JacketSociety.com cannot and will not accept the following returns:
- Any item requested for return outside the 7 day time frame is ONLY eligible for store credit – No returns are accepted over 30 days
- Items that have been worn
- Any product deemed by JacketSociety.com to be non resaleable
Returns – Refunds & Exchanges.
- Where possible, we will offer to replace items deemed faulty.
- Exchange of goods is subject to availability.
- You will receive a full refund/store credit for the item If It cannot be replaced.
- Please use protective outer packaging when returning.
- A refund will be issued to the original payment method used for the purchase within 2 working days of receipt of the return. Please note: processing timelines are dependent on your bank.
- This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs.
- Where a discount has been applied to you original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
- Orders sent to a destination within the EU – customs duties and sales taxes are non-refundable.
- SALE ITEMS: ALL Sale Items can ONLY be returned for Store Credit. Our Standard Return Policy Applies.
- Please note: Prior authorization is also required for Jewelry and our return policy also applies.
- All Jewelry represented and sold on this website is fashion novelty and costume jewelry, all metals are represented as gold or silver tones and are not to be considered of any value:
- All stones, pearls, garnets and other elements used in the construction and design of our necklaces, earrings or bracelets are also mostly acrylic not to be considered of any value:
HOW TO SEND BACK A RETURN OR EXCHANGE
We do not pay for return shipping – Returns are to be made via prepaid & insured USPS or UPS – Please email for your RMA# & return request – Customerservice@JacketSociety.com
At this time we do not issue any return labels – Please ensure that you obtain and keep a proof of shipping receipt / tracking information receipt.
The parcel remains the customer’s responsibility until it reaches www.jacketsociety.com
We do NOT refund return shipping fees unless the wrong item was received.
We do NOT reimburse shipping charges for refused / returned orders the wrong item was received