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If you need to return something for any reason you have 7 days after receipt of goods to make a request to us via email for a return merchandise authorization (RMA) number to return your items. Once you have been issued with your RMA number you will have a further 7 days to return the goods to us for refund or exchange.
Request your RMA#- Customerservice@JacketSociety.com
JacketSociety.com cannot and will not accept the following returns:
- Any item requested for return outside the 7 day time frame*
- Items that have been worn
- Any product deemed by JacketSociety.com to be non re-sell able
- Items where the branded packaging has been damaged
- *Christmas Holiday Returns – See Below
Returns – Refunds & Exchanges.
- Where possible, we will offer to replace items deemed faulty.
- Exchange of goods is subject to availability.
- You will receive a full refund for the item If It cannot be replaced.
- Please use protective outer packaging when returning.
- A refund will be issued to the original payment method used for the purchase within 14 working days of receipt of the return. Please note: processing timelines are dependent on your bank.li>
- This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs.
- Where a discount has been applied to you original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
- Orders sent to a destination within the EU – customs duties and sales taxes are non-refundable.
- SALE ITEMS: ALL Sale Items can ONLY be returned for Store Credit. Our Standard Return Policy Applies.
- During The Christmas Holiday Season December 1st thru January 1st – We extend our Return Policy to 7 days full refund and 30 days for in-store credit only.
- Please note: Prior authorization is also required for Jewelry and our 7 day return policy also applies.
- All Jewelry represented and sold on this website is fashion novelty and costume jewelry, all metals are represented as gold or silver tones and are not to be considered of any value:
- All stones, pearls, garnets and other elements used in the construction and design of our necklaces, earings or bracelets are also mostly acrylic not to be considered of any value:
HOW TO SEND BACK A RETURN OR EXCHANGE
Return is recommended by prepaid & insured USPS – UPS – Please email for your RMA# & return request – Customerservice@JacketSociety.com
Please ensure that you obtain a proof of shipping receipt / tracking information receipt. The parcel remains the customer’s responsibility until it reaches www.jacketsociety.com
Please Note – We do NOT refund return shipping fees unless the wrong item was recieved – Returns Of Sale Items Are Also Subject to a $10 Restocking Fee & Credit Card Fee